Customer Support

From first the moment you become a member, you are backed by a professional team that is dedicated to your success.

This team is comprised of;

If you have questions or experience any problems with accessing or operating FoundationSearch, we're here to help!

• Registration, adding extra users, and account management
• Using the FoundationSearch and BIG Online resources to their fullest
• General account questions
• Registration for Metasoft Customer Support training webinars or those put on by our Department of Education

We have a range of online support materials that you will also find useful in getting the most out of your membership.

These include;

A compilation of the most “Frequently Asked Questions” found at this link: FAQs,

Other helpful information can be found through the following link:

If you have further questions, our Fundraising Support Team is always available Monday to Friday 9:00 AM to 5:00 PM CST, to assist you.

You can also email us or call toll free at 1-888-638-2763.